Service desk consultant

We are looking for a Service Desk consultant for our client in Brussels. Full-timeResponsibities :Participate as a member in the first line team on the Service Desk troubleshooting levelSome general tasks more in the corner of PC Desk/Office Assistance are well documented and should also be handled by the candidate.Do Service desk day-to-day tasks and ticket handling as a normal member of the team, with good followup of incident ticketsImprove the knowledge base and draw up very practical checklists (eg mail templates) and troubleshooting steps- Based on lessons learned of previous issues

• Based on information from second and third line specialistsInteract with second and third line persons to improve the procedures and documentationExpected skills and experience :Proven professional experience in a Service Desk team - >= 5 years - Must haveWindows workstation troubleshooting and configuration - Must haveMobile phones & Teams phones troubleshooting and configuration - Is a plusAn IT background (and education) - Must haveOther professional experiences in another IT function - Is a plusPractical knowledge ofMicrosoft Windows Office tools (Word, Excel, Outlook, SharePoint) Atlassian Jira (or similar) Atlassian Confluence (or similar) Experience in Standard Operational Procedure (SOP) and documentation drafting (in English) Certification in ITIL - Is a plusLanguages :Bilingual Dutch and French - Must haveAdvanced English - Must haveInterested by this opportunity ?

Do you have significant experience as a Service Desk consultant ?Are you rigorous, methodical, organized, and able to demonstrate autonomy and reactivity ?

Do you master the technical perimeters mentioned with the adequate levels

Do you enjoy evolving in an environment where autonomy, initiative-taking, sharing, and teamwork drive collective success ?

Do you think your profile might match our client’s needséDon’t wait any longer to submit your application ; our Business Engineers will be happy to tell you more !